Requests are considered only when an item arrives damaged or defective, the wrong item was sent, or the item materially differs from its listing. We do not offer no-reason returns or exchanges.
Thirty-day request window
Contact us within 30 days after delivery. Include the order number, order email, a clear explanation, and photographs or video that show the issue and packaging. Do not mail anything back unless written return authorization and instructions have been provided.
Review and resolution
We may ask for additional evidence or carrier information. After review, an approved claim may be resolved with a replacement, refund, or other appropriate remedy. Refunds return to the original payment method and financial institutions may need additional time to post them. Shipping or handling already completed is not refundable except where required by law or included in an approved error claim.
Unauthorized returns, misuse, ordinary wear, preference changes, and issues reported outside the window may be declined.
Contact
Email: jesusjunior1709@gmail.com
Mailing address: 1025 W 11th Ave, Anchorage, Alaska 99501, United States
Phone: (561) 908-5369